Terms and Conditions of Sale

Article 1 – Definitions

These General Terms and Conditions of Sale (hereinafter the "GTC") are offered by the company Rayon de Sérénité, under number 2278970779 and whose registered office is at 544 Rue Notre Dame Saint-Lin-Laurentides, QC, Canada, J5M 3A9. (hereinafter " Rayon de Sérénité").

Hereinafter, the following terms will be used:

"Website": the website "https:/rayondeserenite.com " and all its pages, exclusive property of the Company.

"Products" or "Services": all products (material) and services (benefits) that can be purchased or subscribed to on the Website.

"Seller": Rayon de Sérénité, a legal entity or individual, offering its Products or Services on the Website.

"Customer": the Internet user, private individual or professional, making a purchase of Product(s) or Service(s) on the Website.

"Consumer", in accordance with the definition of the preliminary article of the Consumer Code: "any natural person who acts for purposes which do not fall within the scope of his commercial, industrial, craft or liberal activity".

The Internet user visiting the Website and interested in the Products and Services offered by the Seller is invited to carefully read these GTC, to print them and/or to

save them on a durable medium, before placing an order on the Website.

The Customer acknowledges having read the GTC and accepts them in full.

 

Article 2 – Application of the GTC and purpose of the Website

The Seller reserves the right to modify the GTC at any time by publishing a new version thereof on the Website.

The GTC applicable to the Customer are those in force on the day of his order on the Website.

Legal information concerning the host and publisher of the Website, the collection and processing of personal data and the conditions of use of the Website are provided in the general terms of use, the legal notices and the data charter of this Website.

This Website offers online sales of cosmetic waxing products and accessories.

The Website is freely accessible to all Customers. The acquisition of a Product or a Service implies the Customer's acceptance of all of these GTC, who acknowledges having fully read them. This acceptance may consist, for example, for the Customer, in ticking the box corresponding to the acceptance phrase of these GTC, having, for example, the mention "I acknowledge having read and accepted all the general conditions of the Website". The fact of ticking this box will be deemed to have the same value as a handwritten signature from the Customer.

The acceptance of these GTC implies that the Customers have the necessary legal capacity for this. If the Customer is a minor or does not have this legal capacity, they declare that they have the authorization of a guardian, a curator or their legal representative.

The Customer acknowledges the probative value of the Seller's automatic registration systems and, unless they provide proof to the contrary, they waive the right to dispute them in the event of a dispute.

Any Order for Products implies the Customer's unreserved acceptance and full adherence to the General Terms and Conditions of Sale which prevail over any other document: catalogues, advertisements, notices, unless otherwise expressly agreed in advance by the Company.

 

Article 3 – Customer service

The customer service of this Website is accessible by e-mail at the following address: " contact@rayondeserenite.com " by form or by post at the address indicated in the legal notices. The Customer must indicate in the e-mail their first name, last name, the subject of their request and their Order number.

For any professional request (partnership, media, contract proposal), the Company can only be contacted by e-mail at  contact@rayondeserenite.com .

 

Article 4 – How to place orders and description of the purchase process

The Products and Services offered are those listed in the catalog published on the Website. Each product is accompanied by a description drawn up by the Seller based on the descriptions provided by the supplier.

The photos on the Website are not contractual and may vary considerably from the photographed models. These variations are due to the setting parameters of different screens and cameras, the lighting of the products, the angle of the shot, etc.

Hereinafter, "Cart" is defined as the intangible object grouping together all the Products or Services selected by the Website Customer for purchase by clicking on these items. To place an order, the Customer chooses the Product(s) they wish to order by adding them to their "Cart", the content of which can be modified at any time.

1. The Customer places the Order via the Website: the Customer registers and validates the Order on the Website.
2. To place an Order on the Website, the Customer freely selects one or more Products from the Website's catalog, by clicking on the "add to Cart" button. On the "Cart" page, the Customer has the possibility to check the details of their Order and to correct any errors, before confirming it.
3. On the "Information" page, the Customer must enter their contact information. They can opt for order tracking by e-mail by ticking the required box.
4. On the "Delivery" page, the Customer must choose their proposed shipping method.
5. On the "Confirmation" page, the Customer must enter their bank details as well as the billing address. The Customer also has the possibility to enter a promotional code if they have one.
6. A complete summary of the Order appears. The Customer has the possibility to modify all the elements of the Order before finalization. The Customer is responsible for any errors relating to the Order, Products and contact information.
7. The sale is validly formed when the Customer has confirmed the Order by clicking on the "Finalize my order" button, has accepted the General Terms and Conditions of Sale, and has proceeded to payment according to the methods they have chosen, subject to the exercise of the right of withdrawal.

The order validation date corresponds to the date of receipt of the fully paid VAT inclusive price.

 

Article 5 – Prices and payment terms

Unless otherwise specified, the prices in the catalog are prices understood in Euros, all taxes included (TTC), taking into account the VAT applicable on the day of the order and excluding any participation in processing and shipping costs.

Rayon de Sérénité reserves the right to pass on any change in the VAT rate to the price of the Products or Services. The Seller also reserves the right to modify its prices at any time. Nevertheless, the price appearing in the catalog on the day of the order will be the only one applicable to the Customer.

The Customer can place an order on this Website and can make payment by Credit Card, Bancontact, Apple Pay or Paypal. Credit card payments are made through secure transactions provided by an online payment platform provider.

This Website does not have access to any data relating to the Customer's payment methods. Payment is made directly to the bank or payment provider receiving the Customer's payment. In the case of payment by bank transfer, the delivery times defined in the "Deliveries" article of these GTC only begin to run from the actual date of receipt of payment by the Seller, who can provide proof of this by any means. The availability of Products is indicated on the Website, in the descriptive sheet of each Product.

Rayon de Sérénité will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy. Computerized records will be defined by the parties as proof of communications, orders, payments and transactions between the parties.

 

Article 6 – Deliveries

Delivery costs will be indicated to the Customer before any payment. The Site has no geographical limitation for delivery; orders can be shipped anywhere in the world. The delivery times indicated during the order are for informational purposes only and remain dependent on potential delays from postal services or other special delivery circumstances (demonstrations, bad weather, etc.).

In the event of delivery of a Product outside the territory of the European Union and in French overseas departments and territories, the Customer declares himself/herself as the importer of the Product and accepts that in such a case the Seller may be materially unable to provide accurate information on the total amount of costs related to customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested.

Unless otherwise stated on the Site during the ordering process or in the description of the Products ordered, the Seller undertakes in all cases to deliver the Products within a maximum of thirty (30) days after the conclusion of the contract with a Consumer Customer.

In the event of a hand delivery, the customer may refuse a package at the time of delivery if they notice an anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.); any anomaly must then imperatively be indicated by the Customer on the delivery note, in the form of handwritten reservations, accompanied by the Customer's signature. To exercise their right of refusal, the Customer must open the damaged or defective package(s) in the presence of the carrier and have them take back the damaged goods. In the event of letterbox delivery, the customer undertakes to check the package immediately and to contact Rayon de Sérénité support if they notice any anomaly. Failing to comply with these requirements, the Customer will not be able to exercise their right of refusal, and the Seller will not be obliged to accede to the Customer's request to exercise the right of refusal.

If the Customer's package is returned to the Seller by the Post Office or other postal providers, the Seller will contact the Customer upon receipt of the returned package to ask for further instructions regarding their order. If the Customer has mistakenly refused the package, they may request its reshipment by first paying the postal fees for the new shipment. Postal fees must be paid even for orders where shipping was offered at the time of the original order.

In case of delivery error or exchange (if the right of withdrawal is applicable, i.e. if the Customer is a Consumer and the contract entered into to take back the Product or Service allows withdrawal), any product to be exchanged or refunded must be returned to the Seller in its entirety and in perfect condition. Any defect resulting from clumsiness or mishandling by the Customer cannot be attributed to the Seller.

Any delay in delivery compared to the date or deadline indicated to the Consumer Customer during their order or, in the absence of a date or deadline indicated during the order, exceeding thirty (30) days from the conclusion of the contract may result in the cancellation of the sale at the initiative of the Consumer Customer, upon written request from them by registered letter with acknowledgment of receipt, if after having urged the Seller to make the delivery, the Seller has not complied. The Consumer Customer will then be reimbursed, at the latest within fourteen (14) days following the date on which the contract was issued, for all sums paid. This clause is not intended to apply if the delivery delay is due to a force majeure event.

Special case of a package whose tracking number indicates "delivered" but not received in the mailbox: if the Customer notices and informs the Seller that the package is not in their mailbox despite its tracking number indicating that it is "delivered", customer service may ask for additional information and an official document from La Poste responding to their complaint regarding the corresponding tracking number. The Seller will then make every effort to ensure customer satisfaction, notably by offering to immediately resend the products at their own expense.

 

Article 7 – Right of withdrawal and withdrawal form

The Consumer Customer has fourteen (14) working days from the date of receipt of their order to withdraw. They will be required to return any product that does not suit them and request an exchange or refund without penalties, with the exception of return shipping costs which remain their responsibility.

Online withdrawal functionality

In accordance with Ordinance No. 2026-2 of January 5, 2026, and Decree No. 2026-3 of the same day (transposing European Directive 2023/2673), the Consumer Client can exercise their right of withdrawal directly from their order tracking area, via the button "Cancel contract here," accessible throughout the legal withdrawal period.

This free, directly accessible digital tool allows the Client to:

• Identify the order concerned
• Enter the necessary information for processing their request
• Validate their request via the "Confirm withdrawal" button

An electronic acknowledgment of receipt will be sent without delay.

Return procedures

The Product must be returned in perfect, unused condition and in its original packaging, within fourteen (14) days from the notification of withdrawal. It is recommended to make the return with package tracking.

The refund will be made at the latest within fourteen (14) days following the receipt of the returned product or proof of its shipment (the date chosen being the earliest of these events), via the same payment method used during the initial order, unless expressly agreed otherwise by the Client.

The Seller reserves the right to postpone the refund until receipt of the Product or until the Client has provided proof of shipment.

In the event of depreciation of the Products resulting from handling beyond what is necessary to ascertain their nature and characteristics, the Client's liability may be engaged.

Exceptions to the right of withdrawal

In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal does not apply notably to:

• Goods made to the Client's specifications or clearly personalized
• Goods liable to deteriorate or expire rapidly
• Digital content provided on an immaterial medium whose performance has begun with the Client's agreement

 

Article 8 – Product Warranty

Legal provisions to be reproduced

The legal guarantee of conformity applies to any commercial guarantee that may be granted.

The consumer may decide to invoke the guarantee against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code, unless the seller has stipulated that they will not be bound by any guarantee; in the event of invoking this guarantee, the buyer has the choice between rescinding the sale or reducing the selling price in accordance with Article 1644 of the Civil Code. They have a period of two years from the discovery of the defect.

The postponement, suspension, or interruption of the limitation period cannot have the effect of extending the extinctive limitation period beyond twenty years from the day the right arose, in accordance with Article 2232 of the Civil Code.

All items purchased on this site benefit from the following legal guarantees, provided by the Civil Code;

Legal guarantee of conformity

The Seller is obliged to deliver goods that conform to the contract concluded with the Consumer Client and to be liable for any non-conformities existing during the delivery of the Product. The guarantee of conformity can be exercised if a defect exists on the day the Product is taken possession of.

However, it will be up to the Customer to prove that the defect indeed existed at the time of taking possession of the Product.

"In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. The seller is then obliged to proceed, unless impossible, according to the option not chosen by the buyer."

Legal guarantee against hidden defects

In the event of non-conformity of a delivered Product, it may be returned to the Seller who will proceed with its exchange. If the Product cannot be exchanged (obsolete product, out of stock, etc.), the Customer will be reimbursed by check or bank transfer for the amount of their order. The costs of the exchange or refund procedure (in particular the return shipping costs of the Product) are then borne by the Seller.

 

Article 9 – Liability

The Seller Rayon de Sérénité  cannot be held liable for the non-performance of the contract due to a force majeure event. Regarding the Products purchased, the Seller shall not incur any liability for any indirect damages resulting from the present, loss of business, loss of profit, damages or expenses that may arise.

The choice and purchase of a Product or Service are the sole responsibility of the Client. The total or partial inability to use the Products, particularly due to hardware incompatibility, cannot give rise to any compensation, refund, or questioning of the Seller's liability, except in the case of a proven hidden defect, non-conformity, defectiveness, or exercise of the right of withdrawal if applicable, i.e., if the Client is not a Consumer Client and the contract for the hardware, Product, or Service allows withdrawal, in accordance with Article L 121-21 of the Consumer Code.

The Client expressly authorizes the use of the Site at their own risk and under their exclusive responsibility. In any event, Rayon de Sérénité  cannot under any circumstances be held responsible for:

• any direct or indirect damage, especially concerning loss of profits, loss of income, loss of customers, loss of data that may result, among other things, from the use of the Site, or conversely from the impossibility of its use;
• a malfunction, unavailability of access, misuse, misconfiguration of the Client's computer, or the use of a browser rarely used by the Client;
• the content of advertisements and other links or external sources accessible by Clients from the Site.

The Seller's liability cannot therefore be engaged if the characteristics of the Products differ from the visuals present on the Site or if they are erroneous or incomplete.

 

Article 10 – Force majeure

In accordance with Article 1218 of the Civil Code, force majeure or unforeseeable circumstances are defined as events beyond the control of the parties, which they could not reasonably be expected to foresee, and which they could not reasonably avoid or overcome, to the extent that their occurrence makes the performance of obligations totally impossible.

The occurrence of a force majeure event will automatically suspend the execution of the Order.

Beyond a period of ninety (90) calendar days, if the parties determine that the force majeure event persists, the Order may be canceled by either party, and the sales contract terminated. To this end, the more diligent party must send a registered letter with acknowledgment of receipt to the other party, denouncing the said sales contract.

The effective date of termination will be the date of the first presentation of the letter. In this event, neither party may claim damages, unless otherwise agreed by both parties.

 

Article 11 – Intellectual Property Rights

All elements of this Site belong to the Seller or a third-party agent, or are used by the Seller with the authorization of their owners.

All texts, comments, works, illustrations and images, whether visual or audio, reproduced on the Site are protected by copyright, trademark law, image rights and patent law. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the Site. Any simple or hypertext link is strictly prohibited without the express written consent of the Company. In all cases, any link, even tacitly authorized, must be removed upon simple request from the Company.

Only the use of the Site for private purposes, subject to different or more restrictive provisions of the Intellectual Property Code, is authorized.

Any total or partial reproduction of the Company's catalog is strictly prohibited. Any other use constitutes infringement and is punishable under Intellectual Property law unless prior authorization is obtained.

Any reproduction, representation, adaptation of logos, textual, pictographic or video content, without this list being exhaustive, is strictly prohibited and constitutes counterfeiting.

Any Customer who commits counterfeiting may have their account deleted without prior notice or compensation and without this deletion constituting damage to them, without prejudice to any subsequent legal proceedings against them, at the initiative of the Seller or its agent.

The trademarks and logos contained on the Site may be registered by Rayon de Sérénité, or possibly by one of its partners. Any person who represents, reproduces, embeds, disseminates and redistributes them incurs the penalties provided for in articles L.713-2 et seq. of the Intellectual Property Code.

 

Article 12 – Processing of personal data

1. The Company collects Customer data:
2. a) for the purpose of processing and tracking the Customer's Order on its Site; (and/or)
3. b) for the purpose of being able to contact you about various events related to the Company, including updating Products and managing customer relations; (and/or)
4. c) for the purpose of collecting information enabling us to improve the Site and our Products (particularly through cookies).

The data collected is processed by the Site's contractual service providers responsible for packaging and distributing the ordered Products, as well as by the hosting provider Shopify Inc., whose servers are secure and protected by a firewall.

The collected data is retained by the Company only for the period corresponding to the collection purposes mentioned above, and which shall in no case exceed five (5) years.

In accordance with Law No. 2018-493 of June 20, 2018, relating to the protection of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, known as the General Data Protection Regulation (GDPR), the Customer benefits from a right to access, modify, rectify, delete, or object for legitimate reasons, to their data.

The Customer can exercise their rights by e-mail to contact@rayondeserenite.com.

 

Article 13 – User Comments and Other Submissions

If the Customer sends ideas, proposals, or other materials, whether online, by email, by mail, or otherwise (collectively, "comments"), at the request of the Company or not, the Customer grants the Company the right, at any time and without restriction, to edit, copy, publish, distribute, translate, and otherwise use in any medium any comments the Customer sends.

The Company is not and shall not be obliged (1) to maintain the confidentiality of any comments; (2) to pay compensation for any comments provided; (3) to respond to comments.

The Company may monitor, modify, or remove content that it deems, in its sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes any intellectual property or these General Terms and Conditions of Sale.

The Customer agrees to write comments that do not violate the rights of third parties, including copyright, trademarks, privacy, personality rights, or other personal or proprietary rights. The Customer agrees not to include in their comments any unlawful, defamatory, offensive, or obscene content, and that they do not contain computer viruses or other malicious software that could affect the operation of the Site or other associated websites. The Customer agrees not to use a false email address, impersonate someone else, or try to mislead the Company and/or third parties as to the origin of their comments.

The Customer is solely responsible for their published comments and their accuracy. The Company assumes no responsibility and disclaims any liability for comments published by the Customer or any third party.

 

Article 14 – Severability of Clauses

If any provision of the GTC is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the GTC and shall not affect the validity and enforceability of the remaining provisions.

These GTC supersede all prior or contemporaneous written or oral agreements. The GTC are not assignable, transferable, or sublicensable by the Customer themselves.

A printed version of the GTC and of all notices given in electronic form may be requested in judicial or administrative proceedings relating to the GTC. The parties agree that all correspondence relating to these GTC must be written in French.

 

Article 15 – Applicable Law and Mediation

The General Terms and Conditions of Sale are subject to Estonian law.

The Site reserves the right to initiate criminal proceedings against any attempt at fraudulent purchase or purchase with a prohibited or unauthorized, stolen, or falsified bank card. In this context, no amicable settlement attempt will be accepted.

The fact that a clause in these General Terms and Conditions of Sale becomes null and void shall not affect the validity of the other stipulations and shall not exempt the Customer from fulfilling their contractual obligations.

Indemnity

You agree to defend, indemnify and hold the Company, its affiliates, officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, attorneys, suppliers and employees, harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any third-party due to or arising out of your use of the Website or our products and services, your breach of the Terms or your breach of any of your acknowledgements, agreements, representations, warranties and obligations hereunder.

National or cross-border disputes that may arise concerning the validity, interpretation, execution or non-execution, interruption or termination of this contract may be submitted to mediation at the Customer's request.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage, Mediator by the Commission for the Evaluation and Control of Consumer Mediation (CECMC), is appointed as Consumer Mediator, to facilitate the resolution of disputes between the Company and its Customers, approved for a period of three (3) years from [01/05/2019].

The European Commission's website describes the mediation process used and allows Customers to submit a mediation request online, accompanied by supporting documents.

The dispute cannot be examined by the Mediator if:

- the Customer does not justify having previously attempted to resolve their dispute directly with the Company through a written complaint,

- the request is manifestly unfounded or abusive,

- the dispute has been previously examined or is currently being examined by another mediator or by a court,

- the consumer submitted their request to the mediator more than one year after their written complaint to the Company,

- the dispute does not fall within its scope of competence.

Mediation is free for the Customer. If the Customer retains a lawyer, a third party of their choice, or an expert to defend them at any stage of the mediation, they alone will bear the costs.

The Mediator may not receive any instructions from the parties or be remunerated based on the outcome.

Participation in mediation does not exclude the possibility of recourse to a court. The parties remain free to submit their dispute to a judge within the framework of the applicable legal provisions. In the event of a dispute before a judge, jurisdiction is assigned to the competent Estonian court.

The Site reserves the right to initiate criminal proceedings against any attempt at fraudulent purchase or purchase with a prohibited or unauthorized, stolen, or falsified bank card or check. In this context, no amicable settlement attempt will be accepted.

The fact that a clause in these General Terms and Conditions of Sale becomes null and void shall not affect the validity of the other stipulations and shall not exempt the Customer from fulfilling their contractual obligations.

Parts warranty:

The warranty is limited to 30 days following the purchase date under normal use conditions and excluding breakdowns caused by an external factor. Under these conditions, the seller undertakes to replace the defective part.

All rights reserved – July 01, 2022

 

Article 16: SMS Policy

SMS Policy:

By consenting to SMS marketing from Rayon de Sérénité  at checkout and initializing a purchase or subscribing through our subscription tools, you agree to receive recurring SMS notifications (for your order, including abandoned cart reminders), SMS marketing offers, and transactional SMS messages, including review requests from us, even if your mobile number is registered on a national or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving SMS marketing messages and notifications, reply STOP to any mobile message sent by us or use the unsubscribe link we provided you in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all fees and charges associated with text messaging imposed by your wireless service provider. Message and data rates may apply.

For any questions, please text HELP to the number from which you received the messages. You can also contact us at https://rayondeserenite/pages/contact  or email us at contact@rayondeserenite.com  for more information.

We have the right to change any phone number or short code we use to operate the service at any time. You will be notified of such occasions. You agree that any messages you send to a phone number or short code we have changed, including STOP or HELP requests, may not be received, and we will not be responsible for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or the service.

Your right to privacy is important to us. You can review our privacy policy: https://rayondeserenite/pages/politique-de-confidentialite to determine how we collect and use your personal information.