Terms of Use
Our personal data protection policy helps build a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to maintain your trust, Rayon de Sérénité primarily guarantees the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For perfect transparency towards you, and to guarantee you secure use of our website rayondeserenite.com in all its available versions and applications related to the site, we provide information on how we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and your data, across all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data against disclosure, loss, or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be stored for the time necessary for determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the Rayon de Sérénité website.
To these ends, we strive to take all necessary measures to comply with applicable data protection law.
Thus, the undersigned Rayon de Sérénité undertakes, through this personal data protection policy, to respect the essential principles of the General European Regulation and French law concerning personal data protection, by providing you with information on the existence and methods of data processing applied here (paragraph 3), the rights you have concerning your data, as well as by applying these rights ourselves (paragraphs 6 and 10). All information relating to possible transfers to a third country or recipients is also provided, as well as the storage time of collected data (paragraph 5) and security measures (paragraph 9).
- WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of Rayon de Sérénité if you have placed an order on the rayondeserenite.com site, as a customer of Rayon de Sérénité if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the rayondeserenite.com site without having created a customer account or placed an order.
- WHO ARE WE?
Rayon de Sérénité is a LTD , registered under number 2278970779, represented by Sitraka Rand, as Chief Executive Officer, with its registered office at 544 Rue Notre Dame Saint-Lin-Laurentides.
Rayon de Sérénité publishes the Site rayondeserenite.com and, as such, implements various processing of your Data as data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the site rayondeserenite.com using cookies, if you create a customer account on the site rayondeserenite.com, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us streamline your navigation on the rayondeserenite.com site and offer you a more personalized experience. This allows us to best process your orders, provide multi-payment options, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your browsing on the Site rayondeserenite.com.
In order to allow you to browse the rayondeserenite.com site, we process your data based on your consent.
3.3. Processing your orders
To process and manage your orders, we use your data.
Our use of it serves to manage mediation, customer relations (and those through social networks), our after-sales and distance selling service, our actions relating to marketing management and commercial prospecting for the rayondeserenite.com site, as well as for the management, delivery, and transportation of orders.
The execution of the contract between both parties (you and us) is the legal basis for processing this data.
The legal obligation of Rayon de Sérénité is the legal basis for processing product recalls. Your consent or our legitimate interest are, as the case may be, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Payment in installments
For orders eligible for installment payments and for certain customers, your data is processed to offer you this type of payment. The execution of the contract between both parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may transmit your personal data, including your contact details and order details, to Klarna so that Klarna can assess whether you meet the eligibility criteria and adapt these to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer reviews
To allow you to share your reviews with our customers and visitors, as well as to enable you to leave your review on the rayondeserenite.com site, we use your data based on your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
To enable payment recovery and fight fraud, we use your data.
Thanks to this, we can also guarantee payment security.
The execution of this contract between both parties, as well as the legitimate interest of Rayon de Sérénité as data controller, are the legal bases for this processing.
3.7. Advertising management operations of Rayon de Sérénité
The advertising management operations of Rayon de Sérénité are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update prospecting files of the organization in charge of managing objections to telephone solicitation, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling.
The legal bases for the aforementioned mentions are the user's consent or the legitimate interest of Rayon de Sérénité.
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of rayondeserenite.com
They are not sent to third parties, except in the situations specified below:
To process your orders, your personal data may be transmitted to several providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.
For the implementation of installment payments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for business process management or customer experience, or, for customer reviews, to a manager for collecting and processing customer reviews.
The advertising management of rayondeserenite.com is managed, thanks to your data, by the agency's clients and advertisers.
- DATA RETENTION
The data collected by rayondeserenite.com is retained only for the time and assistance necessary for the implementation and fulfillment of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by rayondeserenite.com for a certain period.
In current archives for prospects, for 3 years from the customer's last contact (they are therefore consultable by the services of Rayon de Sérénité. We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable prescription rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's order use, and in intermediate archives for 5 years from the end of current archive retention. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
- EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: to do this, you must contest the accuracy of your personal data during the time necessary for us to verify their conformity. Or, in the event that you believe that our use of your personal data is unlawful and you request a limitation of their use rather than erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the time necessary for verification to determine whether the legitimate grounds we pursue override yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, Rayon de Sérénité will still be able to retain it in an intermediate archive format for the time necessary to fulfill its legal, accounting, and fiscal obligations.
6.4. You have the right to claim the exercise of your right to object to processing carried out for commercial prospecting purposes.
In case of prospecting by email, you have the right to request modification or unsubscription from newsletters by clicking on the "unsubscribe me" hyperlink available in all newsletters, or by directly navigating to the contact page of the rayondeserenite.com website.
In the case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the rayondeserenite.com website.
6.5. You have the right to transmit post-mortem prerogatives concerning the retention, erasure, and communication of your personal data.
In the absence of such prerogatives, your successors and heirs may contact Rayon de Sérénité to access the use of this data and allow for "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the discontinuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to claim your right to data portability.
6.7. You have the right to withdraw your consent regarding the carrying out of processing based on this legal basis.
Important note: If you decide to withdraw your consent, this will not affect the legality of uses made before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your claim (accompanied by your email, first name, last name, copy of your ID, and postal address) to the data protection delegation of rayondeserenite.com by email to contact@rayondeserenite.com and/or by post to Sitraka de Rayon de Sérénité, 544 Rue Notre Dame Saint-Lin-Laurentides.
We will send you a response within a maximum of one (1) month from the date of receipt of the complaint.
- COOKIES
7.1. What is a cookie?
When you browse a website like the Rayon de Sérénité website, it may, depending on your choice, insert a text file onto your device (computer, phone or tablet) through your browser.
This text file is called a COOKIE. This cookie then allows the website, such as rayondeserenite.com, for the prescribed period of validity or registration of the cookie, to identify your device when you make another visit.
Only the issuer of a cookie is able to read or modify the information contained in that cookie.
7.2. What are cookies used for on rayondeserenite.com?
Different types of cookies can be classified into categories. Some are issued directly by Rayon de Sérénité and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by rayondeserenite.com and its service providers
There are several categories of cookies that may be found on your device when you browse our website:
7.2.1.1. "Essential" cookies
In order to access our site, "essential" cookies are necessary, for example, to place an order.
If they were not present, you might experience navigation problems on the site and be unable to place an order.
"Essential" cookies also allow rayondeserenite.com to monitor its activity.
They may be placed on your device by rayondeserenite.com or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
"Analytical and personalization" cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, and thanks to them we will be able to better target your expectations, adapt our offers and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces on our site. The benefit for you is that your browsing time is improved and optimized by presenting relevant offers and advertisements to you.
To do this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your current desires and interests, based on your recent browsing history on other sites.
This helps to avoid presenting you with advertising content that is of no interest to you. At the same time, Rayon de Sérénité prefers to have its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by rayondeserenite.com or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site do so according to their own privacy protection policy. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility to share content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if during your last navigation on the site you were simultaneously connected or active on your device to your social network. We have no control over the uses they employ, nor over the data they hold.
To learn more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each social network on which you are registered.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/en/tos
Google +: https://policies.google.com/terms?hl=en
Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertisers at the origin of the advertisement presented, third-party service providers of the advertiser...).
They can therefore, with these cookies and for the prescribed period of validity, offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they can claim the amounts owed to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target and personalize their content if necessary.
7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you can set according to your preferences. Through this, you can then accept or not accept cookies on your device.
However, if you choose to accept the recording of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically recorded on your device.
According to your preferences, you can choose to activate a reminder asking you again if you accept or refuse cookies before their potential recording, or refuse this cookie recording on your device each time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your navigation on the Internet or on certain sites or services that require the use of these cookies (such as to place an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already recorded, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to record or access the cookies that are used for their functioning.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=en_US&viewlocale=en_US
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/en/kb/Enable%20and%20disable%20cookies
Opera™: http://help.opera.com/Windows/10.20/en/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not assessed the level of compliance.
In this case, we do what is necessary to ensure that this data sharing is carried out in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses from the European Commission).
The data protection officer can, upon request, provide you with more information about data transfer.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security in accordance with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of processing, but also the identified risks.
In addition, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can propose and carry out automated customer identification and "4-installment payment". The basis of this operation is related to the analysis of different variables concerning the type of products, services ordered, or the customer profile.
If the risk is assessed with these statistics as too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even if the decisions are automated, so you can give your opinion and/or oppose the automatic decision.
- POLICY UPDATES AND REVISION
Our personal data policy will be updated as necessary to always be in line with the regulations applicable to the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022
